What Is WebChat?

WebChat is a new support channel for initiating a two-way chat conversation with a live customer service representative. When you have questions or need assistance we are here to help.

Will WebChat replace any existing support channels?

WebChat is an additional means of contacting our customer service team, no existing support channels will be removed.

How does chat work?

Click on the link on our website (or from a mobile device) to start a conversation.

chat bubble icon

What information will I need?

You will be asked to provide your name and your email address to start the conversation.

New Era Bank's web chat pop-up that asks for name and email address