Telephone Banking
Paul Hale »

On December 12th at 8:00 AM New Era Bank's Express Phone Banking will be upgraded to a new system.  Your Current PIN number will still work but some of the menu options will change.   Also, the system will now have voice recognition abilities.   If you have questions please call customer service at 573-783-0777.  

Thank you,

New Era Bank

Like our new Facebook Page.
Paul Hale »

New Era Bank is pleased to announce our new Facebook Page.   We are always looking for new ways to engage with our customers.   We are happy to have this new channel to help serve you


If you have shopped around at almost any retailer within the past few months, you’ve probably noticed the addition of chip-enabled terminals at the register. Even though this seems like a futuristic phenomenon it’s actually an easy and safe switch that you will be happy you made! Want to know more? Below are ins and outs of chip cards to get you started on the right track!

> Why did New Era Bank switch to chip cards?

Chip cards (or EMV cards) aren’t a specific brand or type of credit or debit card; it’s a safety standard that is already being used around the world. Your chip card will look and feel the same as your regular card, but will now have an embedded microchip inside. That microchip encrypts information anytime you pay using a chip-enabled terminal, making all of your information that much safer. 

> Is my traditional card no longer safe?

Your magnetic stripe card is still considered secure and safe; chip technology is the next level of security that will add another layer of protection to your information. You can have confidence in knowing that New Era Bank still provides protection and security for your credit and debit accounts just as we always have; chip or no chip.

> So, do chip cards protect me from everything?

No. For every new and improved strategy to keep your information safe, comes another perpetrator finding ways to get around the advancements and continue to commit fraud. When used at a chip-enabled terminal, chip cards are like another layer security on top of the fraud prevention and protection services we already provide.

> How does it work, and where can I use it?

If you are at a retailer with a chip-enabled terminal, you start by inserting your card face up inside the terminal. Your card will remain inside for the remainder of the payment process. From there, follow the prompts as you’re used to doing with traditional magnetic stripe cards. If a retailer does not have a chip-enabled terminal, you can still swipe your card as you usually do.

> Are these cards the same thing as contactless payment (or NFC payment)? (Example: Apple Pay, PayPass)

No. NFC is the technology that makes it possible to make payments from smartphones and other devices without any physical contact between payments reader and payments device. Chip cards have to be inserted into the chip-enabled terminal. 

> Do these cards track my location?

No. Chip card technology does not include location tracking. The chip inside your card is limited to supporting authentication of card data when you make a payment.

> What if I’m traveling internationally?

If you travel outside the Unites States you will need to let us know ahead of time, or your card will not work. When traveling, some terminals will ask for a pin number; when this occurs, just enter your normal debit card PIN. If you see the message “Transaction Canceled” it usually means that the terminal doesn’t accept U.S. issued debit cards. If this happens to you, find an attended terminal or use an alternate payment method. (known to occur on French Toll Roads or Automated Fuel Dispensers) 

> Are there any fees that comes with this switch?

There is no additional cost to obtaining a chip card. Your account will remain the same with the exception of possible fees if you are replacing the card before it is expired.

> Will my chip card still work at ATM's?

Yes. Your card will work at any ATM, whether they have a chip-enabled terminal, or if they only accept magnetic stripe transactions. You can still use the on-screen prompts you are used to following.

> What if I don't have the option of "credit" or "debit" during a transaction, or want cash back when paying with my chip card? 

Once your card is inserted into the terminal, you will be prompted to either enter a pin number, or provide a signature to finish the transaction. Either method will help keep your information secure, and keep anyone else from easily using your card. If entering your PIN is not available at that location, this means that cash back will not be available and you will have to use another method.

> Why would my chip card not work when a merchant has a chip terminal?

Some merchants will have the proper chip terminal for your chip card, but won't have it turned on. If you properly insert your chip card into a terminal and nothing happens, then remove the card and swipe it like you usually would. 

> When will I receive my chip card? 

If you have a traditional magnetic stripe card now, you won’t receive your chip card until it expires or has to be reissued. You can use your current card until then.

  Now you're up to date on everything EMV. If you ever have any questions regarding EMV/Chip cards, or any other aspect of your account, call your local New Era Bank and we would be happy to assist you.

Apple Pay is Here!

New Era Bank is now offering Apple Pay for iPhone 6 and 6s users! No more rummaging through a wallet or purse for a certain card, or even opening an app to pay for something. Now you can simply hold your iPhone up to a card reader with your finger on Touch ID or double-click your Home button when your phone is locked to access Wallet and complete your purchase. It’s easy to sign up for, and is a much easier way to handle cards you use every day. 


Apple Pay isn’t just faster- it’s a safer way to buy things. Usually when you make a purchase with a credit or debit card, you are using your card number to make that purchase. With Apple Pay, your card number is replaced by an encrypted, secured Device Account Number that is assigned only to you. This way, your card information isn’t shared by Apple or anyone else. When it comes time to pay, you have to use your Touch ID or passcode to complete the transaction- so no one else can access it.


To sign up, go to your settings and select Wallet and Apple pay.  After you scan the front of your card, or input your card numbers manually, Apple verifies your information. If everything checks out, you’re ready to start using Apple Pay! If you have any issues, we would be happy to help; just call us at (573) 783-3336.

Paul Hale »

For your protection, effective May 15th, New Era Bank instituted a new policy on our debit cards that prevents your card from working outside the state of Missouri without using a PIN # or requires signature verification if the amount of the transaction is more than $25.00.   We understand that this can sometimes be difficult but it is necessary as fraud has increased and your security is our primary concern.  

Thank You,

New Era Bank

New Era Bank would like to announce the release of our newest App. It will allow you to deposit checks directly from your mobile phone, just by taking a picture. No need to come into the bank to make a deposit anymore. Check the App Store or Google Play to get the latest version.

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